Privacy Policy — betvissa

betvissa does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from an underage individual, we will immediately delete that data and close the associated account. If you believe a person under 18 has registered on betvissa, please notify us at support@betvissa without delay.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where a player voluntarily discloses health-related information in the context of a responsible gaming or self-exclusion request. In such cases, that information is processed solely for the purpose of applying the requested safeguard and is not used for any other purpose.

betvissa processes your personal data only for lawful, specified, and legitimate purposes. The following table sets out each purpose for which we use your data, the legal basis on which we rely, and the categories of data involved.

betvissa does not use automated decision-making or profiling in any way that produces legal or similarly significant effects on players, except in the context of fraud detection and responsible gaming monitoring where automated flags trigger human review — not automatic adverse action. Any account suspension or restriction resulting from an automated flag is reviewed by a member of the betvissa compliance team before the action is finalised.

Where you have given consent to receive promotional communications — including seasonal promotions tied to events such as Eid, Pohela Boishakh, the BPL season, or the IPL season — you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting support@betvissa. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

betvissa does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. We share personal data with third parties only in the limited circumstances set out below, and only to the extent strictly necessary for each purpose.

Circumstances in which we share your data:

• Payment processors: We share your financial data with payment service providers — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank — solely for the purpose of processing your deposit and withdrawal transactions. These providers are contractually bound to handle your data securely and may not use it for any other purpose.
• Identity verification providers: Where betvissa engages a third-party KYC verification service to assist with identity document checking, your identity data is shared with that provider on a strictly confidential basis and is not retained by the provider beyond the period required to complete the verification check.
• Game and technology providers: The game studios and software providers whose content is made available through betvissa — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised technical session data necessary to deliver their games. These providers do not receive your personally identifiable information.
• Law enforcement and regulatory authorities: betvissa will disclose personal data to Bangladeshi law enforcement authorities, courts, or other competent public bodies where required to do so by law, court order, or other binding legal process. We will only disclose the minimum data necessary to satisfy the specific legal requirement.

• Fraud prevention agencies: Where betvissa reasonably suspects fraud, money laundering, or match fixing, we may share relevant data with fraud prevention organisations or industry bodies for the purpose of preventing and detecting financial crime. Any such sharing is carried out under strict confidentiality agreements.
• Business transfers: In the event of a merger, acquisition, asset sale, or restructuring of the betvissa business, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice to affected players before any such transfer takes effect, and the acquiring entity will be bound by this Privacy Policy in respect of your data.
• Professional advisers: We may share personal data with our legal advisers, accountants, or auditors where strictly necessary for the purpose of obtaining professional advice. All such advisers are bound by professional duties of confidentiality.

In all cases of data sharing, betvissa applies contractual and technical safeguards to ensure that the recipient handles your personal data in accordance with the standards set out in this Privacy Policy. We do not share personal data with any party located outside of the jurisdictions in which betvissa operates, except where strictly required by a specific legal obligation.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in to your betvissa account and will impair the core functionality of the platform. Disabling analytics or functional cookies will not affect your ability to bet or play, but may result in a degraded personalisation experience.

betvissa does not use browser fingerprinting, supercookies, or any other tracking mechanism designed to identify you across multiple websites or after cookie deletion. Our tracking technologies are scoped exclusively to the betvissa domain.

betvissa retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following retention periods apply to the main categories of data we hold.

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in accordance with standard anti-money laundering record-keeping practices.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, consistent with financial record-keeping requirements applicable to online payment processing in Bangladesh.
• Betting and gaming history: Retained for the duration of your active account plus 3 years following account closure for dispute resolution and responsible gaming monitoring purposes.
• KYC verification documents: Retained for a minimum of 5 years from the date of submission. Copies are securely destroyed at the end of the retention period unless a specific legal hold applies.
• Customer support communications: Retained for 2 years from the date of the support interaction, except where the communication relates to a formal dispute or investigation, in which case it is retained until the matter is fully resolved plus 12 months.
• Analytics data: Retained in anonymised, aggregated form for up to 3 years from collection. Individual-level technical data is anonymised within 13 months of collection.
• Marketing preferences: Retained for the duration of your active account. If you opt out of marketing communications, your opt-out preference is retained indefinitely to prevent accidental re-addition to marketing lists.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a way that makes re-identification impossible. betvissa conducts periodic reviews of stored data to identify and delete records that have exceeded their retention period. Players may request early deletion of specific categories of data by contacting support@betvissa, subject to the legal obligation exceptions described in this section.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how betvissa has handled your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated data protection team, which operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Contact Details:

• Email: support@betvissa — Subject line: "Privacy Enquiry" or "Privacy Rights Request"
• Response time: We aim to acknowledge all privacy-related emails within 5 business days and to provide a substantive response within 30 days of receipt.
• Operating hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

When submitting a privacy enquiry or rights request, please include your full name as registered on your betvissa account, your registered mobile number, and a clear description of your request or concern. This will help us locate your records and respond efficiently.

betvissa takes all privacy complaints seriously. If you submit a complaint, it will be logged, assigned a reference number, and escalated to our data protection team for review. We will provide a written response detailing the outcome of our investigation and any remedial steps taken within 30 days of receiving the complaint.